FAQs
PAYMENTS
What payment options do you accept?
We accept several methods of payments. If you purchase products in the United States, we accept American Express, Discover, MasterCard, and Visa. Alternate methods of payment include PayPal and ApplePay
Having issues purchasing. What do I do?
Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card issuing bank. If you’re still having issues, please email us at sales@symphonybodyproducts.com for additional assistance.
SHIPPING
Do you offer shipping to P.O. boxes?
Unfortunately, we do not ship to P.O. Boxes
When will I receive my order?
Since all products are made in small batches to ensure freshness, it typically takes 10-14 business days for orders to get to our domestic customers.
I placed an order, but didn't receive a confirmation email.
If you’re using the iOS or Android app, tap on the Profile icon, then Orders to make sure your order was processed. If you see that it was, click Settings and Edit Profile to make sure we have your email address correct. You can also email us at help sales@symphonybodyproducts.com for additional assistance.
Can I cancel my order?
We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us by email at sales@symphonybodyproducts.com.
I never received my order. Wha do I do?
If you’re using the iOS or Android app, check the Orders tab in your Profile to make sure your order was shipped. If it was, check the tracking number to see where it currently is. If it was delivered and you still have not received your order or if you placed your order through the website, please contact us at sales@symphonybodyproducts.com
PRODUCT/INGREDIENTS
Where are your products manufactured?
Our products are made in the USA.
Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.
Do you test products on animals?
We do not test products on animals. All of our products are cruelty free.
Are the products safe to use for all skin types?
All products were formulated to be safe for all skin types. Please consult your doctor with the list of ingredients found on the website if you have any concerns.
What temperature do these products need to be stored at?
We recommend storing Symphony Body Products in a cool dry place, away from direct sunlight and excessive heat.
RETURNS AND REPLACEMENTS
Can I return my product if it arrives melted, or melts while I've stored it?
Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! To avoid disappointment in hot climates or seasons, we recommend purchasing meltable products at your local shop. If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.
What is your replacement policy?
We'll always do our best to best serve you and provide a replacement for your damaged or missing items. Please contact sales@symphonybodyproducts.com as soon as possible so that we can remediate this for you
ACCOUNT INFORMATION
Do I have to set up an account to place an order?
No. You do not have to have an account to place an order.
How do I create an account?
You can create an account by visiting https://www.symphonybodyproductscom/account
How Do I Cancel My Auto-Ship Order?
You can cancel your subscription at any time with no hidden fees or penalty. To cancel your subscription simply contact our customer service sales@symphonybodyproducts.com.
