WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept several methods of payments. If you purchase products in the United States, we accept American Express, Discover, MasterCard, and Visa. Alternate methods of payment include PayPal and Applepay
HAVING ISSUES PURCHASING. WHAT DO I DO?
Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card issuing bank. If you’re still having issues, please email us at email@example.com for additional assistance.
HOW MUCH DOES SHIPPING COST?
The shipping and handling cost of the total order is based on the weight of the order. Orders are shipped on business days Monday-Friday, excluding holidays.
Ground (48 states) $6.00 $10.00 2-8 business days, depending on location
Air (50 states) $8.00 $12.00 2-3 business days
Priority(50 States) $20.00 approx. $35.00 approx. 1-2 business days
Packages to Alaska and Hawaii can only be shipped by air or priority, and normally arrive within 3-8 business days.
WHEN WILL I RECEIVE MY ORDER?
Since all products are made in small batches to ensure freshness, it typically takes 3-7 business days for orders to get to our domestic customers. International delivery times vary due to customs. As soon as your products are created, we'll ship them out to you and send you a link to track your package.
I PLACED AN ORDER, BUT DIDN’T RECEIVE A CONFIRMATION EMAIL.
If you’re using the iOS or Android app, tap on the Profile icon, then Orders to make sure your order was processed. If you see that it was, click Settings and Edit Profile to make sure we have your email address correct. You can also email us at help firstname.lastname@example.org for additional assistance.
CAN I CANCEL MY ORDER?
We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us by email at email@example.com.
I NEVER RECEIVED MY ORDER. WHAT DO I DO?
If you’re using the iOS or Android app, check the Orders tab in your Profile to make sure your order was shipped. If it was, check the tracking number to see where it currently is. If it was delivered and you still have not received your order or if you placed your order through the website, please contact us at firstname.lastname@example.org
DO YOU OFFER SHIPPING TO P.O. BOXES?
Unfortunately, we do not ship to P.O. Boxes
CAN I RETURN MY PRODUCT IF IT ARRIVES MELTED, OR MELTS WHILE I"VE STORED IT?
Products labeled with our melt warning symbol are designed to melt around body temperature. Especially in the summer months or in hot climates, it’s possible for these products to melt while in transit. If products with a melt warning arrive melted, we won’t be able to replace or refund them, so order at your own risk! To avoid disappointment in hot climates or seasons, we recommend purchasing meltable products at your local shop. If melting does happen, in most cases you can simply pop the product into the fridge to solidify and they’ll still be usable (though may not look as pretty!). Once they’ve arrived, keep meltable products in a cool spot away from direct sunlight.